FNB Community Advisor Job 2026 – Elim | Apply Online
FNB is recruiting a Community Advisor to join its Points of Presence (POP) team in Elim. The position is a 12-month hourly-rate contract and is advertised as a part-time opportunity.
The successful candidate will work directly with customers, provide banking assistance, process customer requests and help customers make greater use of digital and self-service banking channels.
The role may also involve supporting sales activities, identifying suitable products and services, and building long-term customer relationships.
FNB Community Advisor Job Details
| Job Detail | Information |
|---|---|
| Company | FNB |
| Position | Community Advisor |
| Requisition ID | R54193 |
| Location | Elim |
| Department | FNB Points of Presence (POP) |
| Employment Type | Part-Time |
| Contract | 12-Month Hourly-Rate Contract |
| Preferred Qualification | NQF Level 5 Certificate |
| Experience | 1–3 Years |
| Closing Date | 13 October 2026 |
About the FNB Community Advisor Position
The Community Advisor is a customer-facing position focused on delivering professional and efficient banking services.
The successful applicant will assist customers with their requests, understand their individual needs and provide guidance on appropriate FNB digital and self-service banking options.
The position also contributes to customer growth, sales and service targets while ensuring that transactions and administrative processes are completed accurately.
Duties and Responsibilities
The successful candidate may be responsible for:
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Assisting customers promptly and professionally.
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Understanding and responding to customer needs.
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Providing service in line with FNB standards.
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Processing customer requests accurately.
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Helping customers use digital and self-service banking channels.
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Identifying appropriate sales and cross-selling opportunities.
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Supporting customer acquisition and relationship growth.
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Working towards agreed sales and service targets.
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Monitoring sales and service activities.
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Providing accurate administrative support.
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Maintaining up-to-date customer and operational information.
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Checking and verifying transactions.
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Ensuring applications and requests are processed within required timeframes.
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Preparing accurate sales and service reports.
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Following applicable legislation, governance and audit requirements.
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Complying with FNB policies, procedures and processes.
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Taking responsibility for personal development and continuous learning.
FNB Community Advisor Requirements
Applicants should meet the requirements specified in the vacancy. These include:
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Grade 12 / Matric.
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A relevant qualification may be advantageous, particularly in areas such as Banking, Business Administration, Customer Service or related fields.
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A preferred qualification of NQF Level 5 is indicated.
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1–3 years of relevant experience.
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Experience in customer service, client support or service delivery, preferably within financial services.
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Strong communication and interpersonal skills.
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Ability to build and maintain customer relationships.
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Ability to identify customer needs and appropriate opportunities.
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Confidence in assisting customers with digital and self-service banking solutions.
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Good organisational and time-management skills.
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Strong attention to detail and accuracy.
Skills and Personal Attributes
FNB is looking for candidates who can demonstrate:
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Strong customer-service skills.
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Good communication.
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A professional and positive attitude.
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Ability to work towards performance targets.
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Good organisation and attention to detail.
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Reliability and accountability.
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Ethical and compliant behaviour.
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Ability to work effectively within a team.
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Relationship-building skills.
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Willingness to learn and develop professionally.
What You Can Gain From the Role
The Community Advisor position can provide exposure to several areas of the banking environment, including:
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Frontline customer service.
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Retail banking operations.
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Customer engagement.
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Digital and self-service banking.
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Sales and service delivery.
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Customer relationship management.
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Working within a branch or Points of Presence environment.
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Professional learning and development.
Interested candidates should review the complete vacancy requirements before submitting an application.
Position: Community Advisor
Reference: R54193
Location: Elim
Employment: Part-Time
Contract: 12 months
Closing date: 13 October 2026
Important: Job requirements, closing dates and application procedures can change. Always check the official vacancy listing before applying. Never pay a person or third party to secure a job application or employment opportunity.
Frequently Asked Questions
What is the FNB Community Advisor position?
It is a customer-facing banking role involving customer assistance, service delivery, transaction processing, digital banking support and sales-related activities.
Where is the position based?
The advertised position is based in Elim and forms part of FNB’s Points of Presence (POP) team.
Is the FNB Community Advisor position full-time?
No. The vacancy is listed as a part-time, 12-month hourly-rate contract.
What qualification is required?
The vacancy information indicates Grade 12 as a requirement, with an NQF Level 5 qualification listed as preferred.
How much experience is required?
The advertised requirement is 1–3 years of relevant experience, particularly customer-facing, service-delivery or client-support experience within financial services.
When is the closing date?
The stated closing date is 13 October 2026.
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