Company\u00a0<\/b>:\u00a0RCL Foods
\nLocation:\u00a0<\/b>Benoni, South Africa
\nClosing date:\u00a0<\/b>31 July 2025<\/p>\n
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Position Overview<\/em><\/strong> Key Responsibilities<\/em><\/strong><\/p>\n Switchboard Management<\/strong> Front Desk Operations<\/strong> Administrative Support<\/strong> Customer Interaction<\/strong> Price Surveys<\/strong> Service Level Agreements<\/strong> Training Centre Bookings<\/strong> Telesales Relief<\/strong> Noticeboards and Communication<\/strong> Invoice Book Control<\/strong> General Office Duties<\/strong> Minimum Requirements<\/em><\/strong><\/p>\n -Grade 12 \/ Matric Certificate (required)<\/p>\n -At least 1 year of experience in a similar administrative or receptionist role<\/p>\n -Proficiency in Microsoft Office (Word, Excel, PowerPoint is essential)<\/p>\n -Strong communication skills \u2013 both verbal and written<\/p>\n -Excellent interpersonal skills and customer service orientation<\/p>\n -Highly organised, detail-oriented, and able to manage time effectively<\/p>\n -Ability to work independently and under pressure<\/p>\n -Professional appearance and approach at all times<\/p>\n -Must be a team player with a helpful, friendly attitude<\/p>\n Skills and Competencies<\/em><\/strong><\/p>\n -Strong administrative and office coordination skills<\/p>\n -Excellent telephone etiquette and communication ability<\/p>\n -Ability to multitask and manage competing priorities<\/p>\n -Reliability, accuracy, and discretion in handling company information<\/p>\n -Customer-focused approach to work<\/p>\n -Good judgment and problem-solving abilities<\/p>\n -Systematic and process-driven working style<\/p>\n Work Environment<\/em><\/strong><\/p>\n This role is based in an office and front-desk environment. The successful candidate must be comfortable working in a busy setting with high interaction levels. Professional conduct, calmness under pressure, and a warm personality are important qualities for this environment.<\/p>\n Remuneration<\/em><\/strong>
A vacancy exists for a Receptionist in our Baking Division based in Benoni. The successful candidate will be responsible for handling all front office reception and communication tasks while also providing administrative support to multiple departments within the bakery. This is a key role in ensuring professional and efficient service delivery to both internal and external stakeholders.<\/p>\n
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Manage all incoming calls and operate the switchboard effectively. Calls must be answered promptly, courteously, and transferred to the correct departments. Take accurate messages and ensure proper follow-up when required. Maintain professional telephone etiquette at all times.<\/p>\n
Greet and welcome visitors in a professional and friendly manner. Ensure that all guests follow sign-in procedures. Maintain the cleanliness and organisation of the reception area. Be the first point of contact for walk-in clients and ensure a positive first impression.<\/p>\n
Provide day-to-day administrative assistance to various departments. Tasks include photocopying, filing, emailing, document preparation, and scanning. Assist with compiling reports when required and handle routine correspondence.<\/p>\n
Handle customer enquiries and complaints with professionalism. Address issues directly where possible or escalate to the appropriate team member or manager. Ensure that all client communication is logged and resolved in line with company policies.<\/p>\n
Assist in conducting price surveys by gathering competitor pricing and updating spreadsheets and internal documentation. Report findings accurately and on time to support strategic pricing decisions.<\/p>\n
Update and maintain Service Level Agreements (SLAs) as per instructions. Ensure documents are stored correctly and changes are tracked properly. Coordinate with relevant teams for approval and record-keeping.<\/p>\n
Manage bookings for the Training Centre. Maintain the schedule and ensure there are no conflicts. Communicate effectively with departments requesting the space and confirm availability. Ensure the venue is clean, set up, and ready for use.<\/p>\n
Assist the telesales team when required. Support order capturing, customer communication, and general telesales functions during peak times or team shortages.<\/p>\n
Update all company noticeboards with current, relevant information. This includes policies, announcements, safety alerts, and general communications. Ensure that information is neatly displayed and regularly refreshed.<\/p>\n
Manage the issuing and collection of driver\u2019s invoice books. Record all handovers clearly and ensure that stock is accounted for and returned as per policy.<\/p>\n
Assist with office queries, stationery orders, filing systems, and other daily admin functions. Support staff with tasks related to communication, printing, and office coordination.<\/p>\n
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Remuneration will be market-related and discussed with shortlisted candidates based on qualifications and experience.<\/p>\n
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