Job Description
Walk-in customers will receive assistance from the Customer Service Consultant with a range of card and cash-related issues, such as teller services, ATMs, and Moneygram transactions. The main duty is to precisely identify and comprehend client demands and then respond in a way that reliably satisfies those needs within the scope of the bank’s financial services. A deep awareness of banking procedures and a dedication to providing top-notch customer service are prerequisites for this position.
Qualifications
Minimum Qualifications:
- Advantageous are Grade 12/High school/A levels/Matric National Certificate in Banking (NQF5)
Experience:
- one to two years’ prior banking experience
- knowledge of the bank’s policies and practices including large cash handling, ATMs, and teller and frontline support
- knowledge of the legal ramifications of handling cash
- Understanding how the branch’s other departments operate
- retail background
Additional Information
Behavioural Competencies:
- Idea generation: The capacity to come up with original ideas to enhance banking and customer service procedures.
- Investigating Possibilities: Being receptive to different ideas and methods for solving client problems.
- Providing Insights: The capacity to fully comprehend client demands and offer insightful information.
- Adopting Practical Approaches: Improving customer satisfaction and problem solving through the application of practical methods.
- Examining Information: The ability to evaluate data in order to come to well-informed conclusions.
Technical Competencies:
Banking Process & Procedures: Expertise in comprehending and carrying out banking procedures.
Verification of Applications and Submissions (Business Banking): Proficiency in confirming applications and submissions related to business banking.
Acceptance and Review of consumers (Consumer Banking): Skill in accepting and evaluating consumers for consumer banking.
Excellent comprehension of and responsiveness to the demands of consumers using consumer banking.
Product expertise (consumer banking): extensive understanding of the goods and services offered by consumer banking.
How to Apply
Interested parties can use the bank’s official recruitment website to submit their applications. Make sure your cover letter and CV are comprehensive, summarizing your experience and qualifications for the position. The deadline for applications is June 7, 2024. Applications received via the official recruitment website are the only ones that will be taken into account.
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