Toys R Us Shop Assistant Job at Greenstone – Matric & 6 Months’ Experience
Toys R Us and Babies R Us South Africa is recruiting a Shop Assistant for its Greenstone store in Johannesburg, Gauteng.
This is a permanent retail position suited to candidates who have a Matric Certificate and at least six months of retail experience.
The successful candidate will work directly with customers, assist with product enquiries, promote merchandise, support sales activities and help maintain the presentation of the store.
Applicants must also have their own or reliable transport that allows them to work the required shifts.
The vacancy is listed as open until filled, so candidates interested in the opportunity should submit their applications while the position remains available.
Job Overview
| Vacancy Information | Details |
|---|---|
| Employer | Toys R Us and Babies R Us South Africa |
| Position | Shop Assistant |
| Store | Greenstone |
| Location | Johannesburg, Gauteng |
| Department | Sales |
| Industry | Retail |
| Functional Area | Sales |
| Employment Type | Permanent |
| Experience Level | Entry Level |
| Retail Experience | At least 6 months |
| Education | Matric Certificate |
| Transport | Own or reliable transport required |
| Closing Date | Open Until Filled |
| Application Method | Online |
About the Shop Assistant Position
The main purpose of the Shop Assistant role is to help maximise sales by providing excellent customer service and creating a positive shopping experience.
The position is customer-facing, so employees should be comfortable interacting with shoppers, understanding their requirements, explaining products and assisting with purchasing decisions.
The role also includes merchandising, promotional activities, stock counts, housekeeping and other tasks that support the day-to-day operation of the store.
Minimum Requirements
Applicants should meet the following requirements:
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Matric Certificate.
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At least six months of retail experience.
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Own or reliable transport that allows the applicant to work shifts.
Although the position is classified as Entry Level, candidates should note that six months of retail experience is specifically required.
Applicants should provide accurate information about their qualifications and work history.
Key Skills and Attributes
The employer is looking for candidates who can work effectively in a sales and customer-service environment.
Useful qualities and skills include:
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Sales orientation.
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Strong customer-service skills.
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Motivation and enthusiasm.
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Ability to work towards targets.
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Good communication.
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Confidence when interacting with customers.
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Product presentation and merchandising skills.
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Ability to build positive customer relationships.
Duties and Responsibilities
1. Provide Excellent Customer Service
The Shop Assistant will help customers have a positive experience in the store.
Responsibilities may include:
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Welcoming customers.
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Offering assistance.
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Listening to customer requirements.
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Helping customers find products.
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Providing prompt service.
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Communicating professionally.
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Maintaining a customer-focused approach.
2. Understand Customer Needs
Customers may have different requirements when shopping.
The Shop Assistant should listen carefully and provide relevant assistance, including information about:
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Product ranges.
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Prices.
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Features.
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Available options.
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Warranties.
The objective is to help customers make informed purchasing decisions.
3. Assist Customers In-Store and by Telephone
The role involves assisting customers both on the sales floor and, where required, by telephone.
Employees should be able to respond professionally to product enquiries, provide relevant information and direct customers to appropriate products or services.
4. Demonstrate and Explain Products
Shop Assistants may need to demonstrate products and explain their features.
This can involve:
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Demonstrating how products work.
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Explaining product features.
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Answering questions.
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Providing product information.
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Helping customers compare available options.
Good product knowledge can help employees provide accurate information to customers.
5. Sell Products and Identify Add-On Opportunities
The position has a strong sales component.
Employees will be expected to sell merchandise while identifying appropriate opportunities for additional products or services.
Recommendations should be relevant to the customer’s needs and consistent with company procedures.
6. Check Pricing and Product Displays
The Shop Assistant will help ensure merchandise is correctly presented.
This includes checking that products are:
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Correctly priced.
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Properly displayed.
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Easy for customers to find.
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Presented according to store requirements.
7. Support Promotional Activities
Shop Assistants may assist with the implementation and maintenance of store promotions.
This can include:
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Preparing promotional displays.
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Setting up advertised promotions.
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Maintaining promotional areas.
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Ensuring promotional merchandise is presented correctly.
8. Assist With Merchandising
Merchandising is an important part of the position.
Employees may be required to follow:
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Merchandising standards.
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Store layouts.
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Display requirements.
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Housekeeping standards.
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Store schedules.
Attention to detail is important when arranging and maintaining merchandise.
9. Maintain Store Housekeeping Standards
The sales floor should remain organised, clean and presentable.
Shop Assistants may therefore help maintain:
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Neat displays.
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Organised merchandise.
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Presentable shelves.
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Appropriate product layouts.
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General housekeeping standards.
10. Report Fast- and Slow-Selling Products
Employees should pay attention to product movement and report fast- and slow-selling merchandise to the Store Manager as required.
This information can assist management with stock and sales decisions.
11. Participate in Stock Takes
The Shop Assistant may participate in stock-taking activities and stock counts.
Employees should take care when counting merchandise and follow the company’s stock-control procedures.
12. Help Reduce Stock Loss
Shop Assistants are expected to assist with protecting merchandise and reducing stock losses within their area of responsibility.
This includes following company procedures and reporting relevant concerns.
13. Use Company Resources Responsibly
Employees should use company resources appropriately and help avoid unnecessary expenses within their area of responsibility.
14. Support Sales Growth
Maximising sales is an important part of the position.
Employees can contribute by:
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Approaching customers professionally.
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Understanding customer needs.
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Recommending appropriate products.
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Demonstrating merchandise.
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Explaining product features.
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Identifying relevant additional sales opportunities.
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Maintaining product knowledge.
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Providing quality customer service.
15. Protect Company Assets
Shop Assistants will help protect company property and merchandise within their assigned area.
Employees should follow applicable company policies and report concerns through the appropriate channels.
Customer-Service Requirements
Customer interaction is a major part of this position.
Applicants should be comfortable with:
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Approaching customers.
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Listening to shoppers.
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Answering product questions.
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Providing product information.
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Recommending suitable merchandise.
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Assisting customers by telephone.
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Communicating in a friendly and professional manner.
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Working with customers from different backgrounds.
Sales Skills
Candidates should be comfortable working in a target-driven retail environment.
Relevant abilities may include:
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Selling products.
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Understanding customer needs.
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Making product recommendations.
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Identifying suitable add-on sales.
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Demonstrating products.
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Communicating clearly.
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Working towards sales targets.
Merchandising Responsibilities
The role also involves supporting the appearance and presentation of the store.
Employees may assist with:
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Product displays.
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Pricing.
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Store layouts.
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Promotional displays.
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Housekeeping.
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Stock counts.
Following merchandising instructions carefully is important when maintaining the required store presentation.
Is This an Entry-Level Position?
Yes. The vacancy is categorised as Entry Level.
However, applicants should not assume that entry level means no experience is required.
The vacancy specifically requires at least six months of retail experience.
Candidates should therefore make sure their CV clearly shows their relevant retail background.
Is Matric Required?
Yes.
A Matric Certificate is listed as a minimum educational requirement.
Applicants should clearly include their Matric qualification on their CV and provide supporting documentation if requested during the application process.
Do Applicants Need Their Own Transport?
The vacancy requires applicants to have their own or reliable transport to enable them to work shifts.
This means candidates need dependable transportation that allows them to report for their scheduled shifts.
The requirement is therefore about reliable access to transport rather than necessarily stating that the applicant must personally own a vehicle.
Additional Responsibilities
Depending on operational requirements, successful candidates may also be expected to:
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Perform other relevant duties assigned by senior management.
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Complete required training.
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Participate in service-related training.
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Maintain confidentiality.
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Participate in performance and personal-development reviews.
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Keep up to date with standard operating procedures.
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Adapt to new technology.
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Cooperate with changes to working methods.
Application Information
The position is a permanent Shop Assistant opportunity at Greenstone in Johannesburg, Gauteng.
Applications are submitted online, and the vacancy is listed as open until filled.
Because no fixed closing date is provided, interested candidates should consider applying promptly while the vacancy remains available.
Final Summary
Toys R Us and Babies R Us South Africa is recruiting a Shop Assistant at Greenstone, Johannesburg.
The permanent position requires a Matric Certificate, at least six months of retail experience and own or reliable transport for shift work.
The successful candidate will assist customers, sell and promote merchandise, support promotional activities, maintain product displays, participate in stock counts and help maintain the store’s housekeeping standards.
The position is classified as Entry Level, but previous retail experience is specifically required.
Closing date: Open Until Filled.