Requisition Number: 133605

Location: Sandton, Johannesburg

Closing Date: 6th June 2024

TAC Contact: Saranya Govender

Job Family

Credit

Career Stream

Credit Collections

Leadership Pipeline

Manage Self: Technical

Job Purpose

To recommend and or grant a debt counselling rearrangement on financially stress accounts to reduce risk and provisions, in line with the NCA and Nedbank business strategy.

Job Responsibilities

• Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
• Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
• Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
• Maintain client satisfaction by responding to general queries on risk or arrears timeously.
• Contribute to team dynamics by sharing knowledge and ideas.
• Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
• Ensure client account status are correct by checking the account history details on the system.
• Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
• Prioritise customer accounts by grading all accounts into risk categories and age analysis.
• Minimise potential loss to the bank by implementing the collection process and strategy.
• Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
• Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
• Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
• Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
• Improve workflow and time management efficiencies by proactive planning and implementing credit control process
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications – NQF Level

Preferred Qualification

Certificate: Credit Management

Minimum Experience Level

2 years experience in credit collections

Technical / Professional Knowledge

Behavioural Competencies