Company : Clicks Group
Location: Johannesburg, South Africa
Closing date: 12 May 2025
Role Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Responsibilities:
-To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
-To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
-To ensure the safe handling of cash at all times.
-To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
-To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
-To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
-To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
-To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
-To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Requirements:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Desirable / Advantageous:
Experience in a customer facing role within a retail/FMCG store operations environment.
Knowledge, Skills and Competencies:
-Basic maths calculations
-Retail/FMCG background and understanding of merchandising and promotions principles
-Understanding of stock management procedures
-Knowledge of customer service excellence
-Planning and organising skills
-Problem-solving skills
-Strong customer orientation
-Good communication skills
-Computer literacy
-Numeracy skills
-Relating and networking
-Following instructions and procedures
-Delivering Results and Meeting Customer Expectations
-Working with people
-Persuading and Influencing
-Planning and Organising
-Coping with Pressures and Setbacks
How to Apply