Company : Tenacity
Location: Cape Town, South Africa
Closing date: Not Specified
Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years? Tenacity is looking for you!
Grab this opportunity where you will be given the chance to study and work at the same time. We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).
Learners will be required to:
- Attend the required training interventions and successfully complete the competency assessments
- Meet all the requirements for the successful completion of the Micro Finance certificate
- Submit a Portfolio of Evidence
- Be an active and contributing member of the Customer Services team, by servicing our customers.
Key responsibilities of the role:
- Handle a range of customer queries and/or complaints via inbound or outbound communication channels
- Provide a professional customer experience and satisfaction at all times
- Action administrative requirements related to customer account management accurately
- Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs)
- Adhere to all Company Policies and Procedures e.g. Absence Management Policy, House Rules, Disciplinary Policy
Requirements:
-This opportunity is ideal for individuals who:
-Have a minimum Grade 12 with Mathematics or Mathematical Literacy passed
-Are currently unemployed with limited to no work experience
-Have a positive attitude and a strong work ethic
-Are committed to completing a 15-month learnership programme with Tenacity
-Can work shifts and weekends as required
-Are not currently studying or planning to study (full-time or part-time) during the programme
-Ability to work shifts / weekends
-Have not participated in a learnership or skills programme in the past 12 months
Skills and Competencies:
-A passion for helping customers and solving problems
-Strong verbal & written communication skills to engage effectively
-Ability to stay calm under pressure and think on your feet
-A customer-first mindset with empathy and sensitivity
-Adaptability and flexibility in a fast-paced setting
-Confidence in working with people and building relationships
-Strong time management and organisational skills to handle multiple tasks
-Interest in learning about contact centre and customer service operations