The South African Social Security Agency (SASSA) is recruiting Social Grant Administrators to assist with the processing and administration of social grants at local office level. The role focuses on providing quality customer service, processing grant applications accurately, and ensuring compliance with relevant regulations and procedures.

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Position Overview

The Social Grant Administrator will:

• Process and manage social grant applications.
• Assist applicants throughout the application process.
• Verify applicant information and documentation.
• Perform administrative duties to support office operations.
• Ensure compliance with legislation and internal procedures.

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Minimum Requirements

Applicants must have:

• A Matric / Senior Certificate or equivalent qualification (NQF Level 4).
• A higher qualification at NQF Level 6.

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Added Advantages

The following will be beneficial:

• A valid driver’s licence.
• Previous administrative or clerical experience.

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Key Responsibilities

Successful candidates will be expected to:

• Administer social grants at local office level.
• Screen and process grant applications.
• Capture grant applications accurately on the system.
• Provide excellent customer service to applicants.
• Handle grant-related administration and documentation.
• Conduct quality checks on applications.
• Ensure compliance with Section 57 of the Public Finance Management Act (PFMA).

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Important Information

• All shortlisted candidates will undergo:
  • Qualification verification
  • Reference checks
  • Criminal record checks
  • Credit/ITC checks
  • Technical and competency assessments
• Applicants with foreign qualifications must have them evaluated by South African Qualifications Authority (SAQA) before the recruitment process.
• Security vetting is compulsory for all appointed SASSA employees.
• Only email applications will be accepted.
• Preference will be given in line with SASSA’s Employment Equity Plan.
• Persons with disabilities are encouraged to apply.

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