First National Bank (FNB), a division of FirstRand Bank Limited, is recruiting Community Advisors for its Alternative Channels division. This 12-month fixed-term opportunity is available in various provinces and cities across South Africa and is ideal for enthusiastic individuals who enjoy working with customers and promoting financial services.

Successful candidates will be stationed at selected Pick n Pay stores, where they will assist customers with banking solutions, promote FNB products, and deliver excellent customer service while representing the FNB brand.

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About the Community Advisor Position

The Community Advisor role is designed for individuals who are passionate about customer service, sales, and community engagement. Working in FNB’s Alternative Channels division, successful applicants will interact directly with customers, helping them understand banking products and recommending solutions that suit their financial needs.

Employees will work flexible shifts at designated Pick n Pay branches while contributing to FNB’s mission of delivering accessible banking services to communities across South Africa.

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About First National Bank (FNB)

First National Bank (FNB), part of FirstRand Bank Limited, is one of South Africa’s leading financial institutions. The bank offers a wide range of banking and financial solutions for individuals, businesses, and commercial clients.

FNB is recognised for its innovative banking services, commitment to customer satisfaction, and investment in employee growth through continuous learning and career development opportunities.

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Salary

Successful candidates will receive:

• Monthly salary: Approximately R6,300

• Hourly rate: R70 per hour

• Maximum of 90 working hours per month

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Minimum Requirements

To qualify for this opportunity, applicants must meet the following requirements:

• South African citizen

• Grade 12 (Matric) or an equivalent NQF Level 4 qualification or higher

• Willing and able to work shifts

• Strong customer service skills

• Comfortable interacting with customers in a professional environment

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Advantageous Skills and Experience

The following will strengthen your application:

• 1–2 years’ experience in customer service or client support

• Sales experience

• Excellent communication skills

• Strong interpersonal abilities

• Good attention to detail

• Ability to follow company policies and procedures

• Professionalism, integrity, and accountability

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Key Responsibilities

As an FNB Community Advisor, your duties will include:

• Assisting customers with banking products and services

• Building and maintaining positive customer relationships

• Identifying customer needs and recommending suitable banking solutions

• Promoting FNB products and digital banking platforms

• Achieving sales and service targets

• Delivering exceptional customer experiences

• Ensuring compliance with banking policies and procedures

• Staying informed about banking products and industry developments

• Representing the FNB brand professionally within local communities

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Benefits of the Position

Working as an FNB Community Advisor offers several advantages, including:

• Valuable experience in the banking industry

• Exposure to customer-focused financial services

• Opportunity to develop sales and communication skills

• Professional training and workplace development

• Inclusive and supportive work environment

• Experience working in community-based banking channels

• Opportunity to represent one of South Africa’s leading banks

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Job Details

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How to Apply

Interested candidates should:

• Prepare an updated CV.

• Ensure their Matric certificate and any additional qualifications are available.

• Submit their application through the official FNB/FirstRand Careers website.

• Apply before the advertised vacancy closes.

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