Woolworths customer Assistant 2026
Listing Reference: woolworths_001312
Listing Status: Online
Closing Date: 30 November 2026
Location: South Africa
Employment Type: Permanent
Industry: Wholesale and Retail Trade
Job Category: FMCG, Retail, Wholesale and Supply Chain
Introduction
Woolworths is inviting applications from suitably qualified and motivated individuals for the position of Sales Associate / Shop Controller in South Africa.
The successful candidate will play an important role in maintaining efficient store operations, managing stock accurately and ensuring that customers receive excellent service. The position requires someone who can work independently, pay close attention to detail and handle end-of-day and early-morning store activities.
This opportunity is suitable for candidates with retail experience, particularly those who have knowledge of stock control, store supervision and general retail operations.
Key Duties and Responsibilities
1. Customer Service
- Welcome customers warmly and acknowledge them when they enter the store.
- Maintain a friendly, professional and helpful attitude when dealing with customers and colleagues.
- Respond to customer questions and ensure that their needs are addressed efficiently.
- Promote a positive shopping experience through excellent customer service.
2. Stock Management and Control
- Review stock reports and conduct accurate stock counts between storage areas and the shop floor.
- Process stock-related transactions and ensure all End-of-Day (EOD) procedures are completed.
- Receive incoming stock within the designated trading period and verify its accuracy.
- Perform temperature checks on stock when required.
- Replenish outstanding stock and implement product price adjustments when necessary.
- Check and correct Balance on Hand (BOH) stock records.
- Follow store security and safety procedures during closing activities.
- Complete the required handover checklist for the Early Morning Controller.
3. Store Standards and Housekeeping
- Maintain food supply chain requirements and ensure compliance with hygiene standards.
- Ensure refrigeration equipment is cleaned and maintained appropriately.
- Use Known Gap Reports (KGR) to identify stock shortages and improve replenishment processes.
4. Loss Prevention and Security
- Identify and report suspicious activities, including possible fraud and stock theft.
- Follow established shrinkage prevention procedures and report any warning signs.
- Ensure that security searches are conducted according to company procedures.
- Maintain proper supervision of the store and ensure that it is never left unattended.
5. Team Coordination and Supervision
- Organise and oversee end-of-day activities to ensure that all duties are completed.
- Monitor tasks assigned to team members and follow up on outstanding responsibilities.
- Set a good example by maintaining punctuality, proper time management, personal hygiene and professional dress standards.
Minimum Requirements and Qualifications
Applicants should meet the following requirements:
- Grade 12 (Matric) certificate or an equivalent NQF qualification is preferred.
- Must be willing to work flexible shifts, including early mornings and late evenings.
- Previous experience in retail supervision or a leadership position will be beneficial.
- Experience in stock management and stock control is advantageous.
Why Join Woolworths?
Woolworths is a well-established South African retail company recognised for its focus on quality products, sustainability and customer satisfaction.
Joining the company provides an opportunity to gain valuable experience in retail operations, inventory management, customer service and loss prevention. Employees also get exposure to structured business operations and potential opportunities for career development.
How to Apply
Interested applicants who meet the requirements are encouraged to submit their applications online through the official Woolworths Careers Portal.
Ensure that your application is submitted before the closing date.
Closing Date: 30 November 2026
Important: Applicants should use the official Woolworths recruitment platform when applying and ensure that all information provided is accurate.
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