Toys R Us Shop Assistant Job in George – Garden Route | Matric Required
Toys R Us and Babies R Us South Africa is recruiting a Shop Assistant in the Garden Route, based in George, Western Cape.
This is a permanent retail position classified as entry level. Applicants are required to have a Matric Certificate and at least six months of retail experience.
The successful candidate will assist customers, provide product information, support sales, promote merchandise and help maintain the store’s merchandising and housekeeping standards.
Applicants must also have their own or reliable transport that allows them to work shifts.
The vacancy was posted on 22 September 2026, with applications closing on 30 September 2026.
Job Overview
| Vacancy Information | Details |
|---|---|
| Employer | Toys R Us and Babies R Us South Africa |
| Position | Shop Assistant |
| Location | George, Western Cape |
| Area | Garden Route |
| Department | Sales |
| Industry | Retail |
| Functional Area | Sales |
| Employment Type | Permanent |
| Experience Level | Entry Level |
| Required Experience | At least 6 months retail experience |
| Education | Matric Certificate |
| Transport | Own or reliable transport required |
| Posted | 22 September 2026 |
| Closing Date | 30 September 2026 |
| Application Method | Online |
About the Shop Assistant Position
The Shop Assistant will help create a positive shopping experience while supporting the store’s sales objectives.
The main purpose of the role is to provide excellent customer service and help maximise sales.
This is a customer-facing position. Candidates should therefore be comfortable approaching shoppers, understanding their needs, discussing products, making relevant recommendations and working towards sales targets.
The role also includes merchandising, promotional activities, stock-related duties and maintaining store standards.
Minimum Requirements
Applicants should meet the following requirements:
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Matric Certificate.
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At least six months of retail experience.
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Own or reliable transport.
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Ability to work shifts.
Candidates should make sure that their CV clearly reflects their relevant qualifications and retail experience.
Key Skills
The employer is looking for candidates who are:
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Sales-driven.
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Customer-service focused.
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Motivated.
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Target-driven.
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Good communicators.
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Confident when selling.
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Comfortable with merchandising.
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Able to work effectively with customers.
A positive attitude and the ability to follow store procedures can also be useful in a customer-facing retail environment.
Shop Assistant Duties and Responsibilities
1. Provide Excellent Customer Service
The Shop Assistant will be expected to provide friendly and professional service and contribute to a positive shopping experience.
Responsibilities may include:
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Welcoming customers.
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Offering assistance.
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Listening to customer requirements.
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Helping shoppers locate products.
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Providing relevant information.
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Responding promptly to customer needs.
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Maintaining a customer-first approach.
2. Understand Customer Needs
Customers may have different requirements when shopping.
The Shop Assistant should identify each customer’s needs and provide appropriate assistance.
Depending on the customer’s requirements, this may involve discussing:
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Product features.
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Age suitability.
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Interests.
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Prices.
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Available options.
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Warranties.
3. Assist Customers In-Store and by Telephone
The position may involve assisting customers both on the sales floor and by telephone.
Employees should provide consistent customer service when customers are:
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Shopping in-store.
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Searching for a particular product.
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Requesting product information.
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Contacting the store by telephone.
4. Explain and Demonstrate Products
Shop Assistants may be required to explain merchandise and demonstrate products to customers.
This may include:
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Demonstrating products.
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Explaining product features.
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Providing product information.
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Discussing available options.
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Assisting customers with product comparisons.
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Explaining applicable warranties.
Good product knowledge can help employees provide useful and accurate information.
5. Generate Sales
The position has a strong sales focus.
Shop Assistants will be expected to sell products while identifying suitable opportunities for add-on sales and services.
Additional recommendations should be relevant to the customer’s needs and the products they are considering.
6. Check Product Pricing and Displays
The Shop Assistant will help ensure that merchandise is properly presented.
This includes checking that products are:
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Correctly priced.
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Properly displayed.
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Easy for customers to find.
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Arranged according to store standards.
7. Assist With Promotions
Employees will assist with implementing store promotions.
This may include:
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Advertised sales promotions.
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Promotional displays.
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Product positioning.
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Promotional merchandising.
Promotional activities should be completed according to the store’s requirements.
8. Assist With Merchandising and Housekeeping
The Shop Assistant will follow applicable merchandising, layout and housekeeping standards.
Responsibilities may include:
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Organising merchandise.
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Maintaining product displays.
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Keeping shelves presentable.
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Following approved store layouts.
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Maintaining a clean and organised sales environment.
9. Report Fast- and Slow-Selling Products
Employees should pay attention to product movement and report fast- and slow-selling merchandise to the Store Manager when required.
10. Participate in Stock Takes
The position may involve participating in stock takes, stock counts and product checks.
Accuracy is important when performing stock-related duties.
11. Help Reduce Stock Loss
Employees will assist with protecting merchandise and reducing stock losses within their area of responsibility.
This includes:
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Following company procedures.
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Handling merchandise responsibly.
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Reporting relevant concerns.
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Protecting company property.
12. Support Sales Objectives
Maximising sales is one of the main objectives of the position.
Employees can contribute by:
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Approaching customers professionally.
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Understanding shopper requirements.
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Recommending suitable products.
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Identifying relevant additional sales opportunities.
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Maintaining product knowledge.
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Providing excellent customer service.
13. Protect Company Assets
Shop Assistants will help protect company assets within their assigned area.
Employees should follow applicable company policies and procedures and report concerns through the appropriate channels.
Additional Responsibilities
Successful applicants may also be required to:
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Perform other relevant duties assigned by senior management.
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Complete mandatory training.
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Complete required service training.
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Maintain confidentiality.
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Participate in performance and personal-development reviews.
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Remain familiar with current standard operating procedures.
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Cooperate with the introduction of new technology.
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Adapt to new working methods.
Transport and Shift Requirements
Applicants must have their own or reliable transport to enable them to work shifts.
Candidates should therefore ensure that they have dependable transportation arrangements before applying.
The supplied vacancy information does not specify the exact shift times.
Is This an Entry-Level Job?
Yes. The vacancy is categorised as Entry Level.
However, applicants should understand that this does not mean that previous retail experience is unnecessary.
The position specifically requires at least six months of retail experience.
Candidates should ensure that their CV clearly demonstrates their relevant retail background.
Is Matric Required?
Yes.
A Matric Certificate is listed as an entry requirement.
Applicants should include their Matric qualification on their CV and provide supporting documentation if required during the application process.
Application Deadline
The vacancy was posted on 22 September 2026.
The stated closing date is:
30 September 2026
Applicants should submit their applications before the deadline and follow the employer’s online application instructions.
Final Summary
Toys R Us and Babies R Us South Africa is recruiting a Shop Assistant in George, Western Cape, serving the Garden Route area.
The permanent retail position requires a Matric Certificate, at least six months of retail experience, reliable transport and the ability to work shifts.
The successful candidate will assist customers, explain products, support sales, maintain merchandise displays, assist with promotions, participate in stock-related activities and help maintain store standards.
The position is classified as Entry Level, but six months of retail experience is specifically required.
Closing date: 30 September 2026.
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