Toys R Us Shop Assistant Jobs 2026 | Cape Gate Vacancy
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Toys R Us and Babies R Us South Africa is recruiting a Shop Assistant for its Cape Gate store in Cape Town, Western Cape.
This is a permanent entry-level retail position within the Sales department. Applicants must have a Matric Certificate, at least six months of retail experience, and their own or reliable transport because the role involves working shifts.
The successful candidate will assist customers, support sales, maintain product displays and contribute to stock management and overall store performance.
Applications close on 25 September 2026.
Job Details
| Job Detail | Information |
|---|---|
| Employer | Toys R Us and Babies R Us South Africa |
| Position | Shop Assistant – Cape Gate |
| Location | Cape Town, Western Cape |
| Department | Sales |
| Industry | Retail |
| Employment Type | Permanent |
| Experience Level | Entry Level |
| Qualification | Matric Certificate |
| Experience | 6 months retail experience |
| Transport | Own or reliable transport required |
| Posted | 9 September 2026 |
| Closing Date | 25 September 2026 |
About the Shop Assistant Role
The main purpose of the position is to support the store’s sales performance by providing customers with helpful and professional service.
The Shop Assistant will interact with shoppers, understand their needs, provide information about products and assist with purchasing decisions.
The role also includes merchandising, promotional activities, stock-related duties and maintaining the overall presentation of the store.
Minimum Requirements
Applicants should have:
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A Matric Certificate
-
At least six months of retail experience
-
Own or reliable transport
-
Availability to work shifts
Although the position is classified as entry level, the six months of retail experience is a stated requirement.
Customer Service Responsibilities
Customer service is a major part of the position.
The successful candidate will be expected to:
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Welcome and assist customers
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Understand individual customer needs
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Provide relevant information and assistance
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Help shoppers on the sales floor
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Assist customers by telephone when required
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Follow the company’s customer-service procedures
Product Assistance and Sales
Shop Assistants will help customers understand the products available in the store.
This may involve providing information about:
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Product ranges
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Prices
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Warranties
-
Product features
Employees may also demonstrate products and help customers select items that meet their needs.
The position also involves contributing to sales by recommending additional products and services where appropriate.
Sales and Target Responsibilities
The Shop Assistant will contribute towards the store’s sales objectives.
Responsibilities can include:
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Selling merchandise
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Identifying opportunities for additional sales
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Promoting relevant products and services
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Supporting store sales targets
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Engaging with customers proactively
Merchandising and Store Presentation
Employees will help maintain the appearance and organisation of the store.
This includes ensuring that:
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Products are correctly priced
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Merchandise is displayed properly
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Store layouts are maintained
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Merchandising standards are followed
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Housekeeping requirements are completed
Promotional Activities
The Shop Assistant will also assist with store promotions.
Duties may include preparing promotional areas, setting up displays, implementing promotions and ensuring promotional activities are completed according to the required schedule.
Stock Management
Stock-related duties form part of the position.
The successful candidate may be required to:
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Participate in stock counts
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Assist with stock takes
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Identify fast-moving products
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Report slow-moving products
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Help reduce stock losses
Information about fast- and slow-selling merchandise should be communicated to the Store Manager.
Protecting Company Assets
The employee will be expected to help protect company property and reduce avoidable losses.
This includes taking care of merchandise, supporting stock-loss prevention measures and working responsibly within their area of responsibility.
Shift Work and Transport
Applicants must have their own or reliable transport because the position requires shift work.
The vacancy does not provide specific shift times, so candidates should ensure that their transport arrangements allow them to meet the store’s scheduling requirements.
Additional Responsibilities
The Shop Assistant may also be required to:
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Complete mandatory and service-related training
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Maintain confidentiality
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Participate in performance and development reviews
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Follow current Standard Operating Procedures
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Adapt to new technology and working methods
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Carry out other reasonable duties assigned by management
Closing Date
Applications for the Toys R Us and Babies R Us Shop Assistant position at Cape Gate close on:
25 September 2026
Applicants should ensure they meet the qualification, experience and transport requirements before submitting their application.
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