RCL Foods
Company : RCL Foods
Location: Benoni, South Africa
Closing date: 31 July 2025
Position Overview
A vacancy exists for a Receptionist in our Baking Division based in Benoni. The successful candidate will be responsible for handling all front office reception and communication tasks while also providing administrative support to multiple departments within the bakery. This is a key role in ensuring professional and efficient service delivery to both internal and external stakeholders.
Key Responsibilities
Switchboard Management
Manage all incoming calls and operate the switchboard effectively. Calls must be answered promptly, courteously, and transferred to the correct departments. Take accurate messages and ensure proper follow-up when required. Maintain professional telephone etiquette at all times.
Front Desk Operations
Greet and welcome visitors in a professional and friendly manner. Ensure that all guests follow sign-in procedures. Maintain the cleanliness and organisation of the reception area. Be the first point of contact for walk-in clients and ensure a positive first impression.
Administrative Support
Provide day-to-day administrative assistance to various departments. Tasks include photocopying, filing, emailing, document preparation, and scanning. Assist with compiling reports when required and handle routine correspondence.
Customer Interaction
Handle customer enquiries and complaints with professionalism. Address issues directly where possible or escalate to the appropriate team member or manager. Ensure that all client communication is logged and resolved in line with company policies.
Price Surveys
Assist in conducting price surveys by gathering competitor pricing and updating spreadsheets and internal documentation. Report findings accurately and on time to support strategic pricing decisions.
Service Level Agreements
Update and maintain Service Level Agreements (SLAs) as per instructions. Ensure documents are stored correctly and changes are tracked properly. Coordinate with relevant teams for approval and record-keeping.
Training Centre Bookings
Manage bookings for the Training Centre. Maintain the schedule and ensure there are no conflicts. Communicate effectively with departments requesting the space and confirm availability. Ensure the venue is clean, set up, and ready for use.
Telesales Relief
Assist the telesales team when required. Support order capturing, customer communication, and general telesales functions during peak times or team shortages.
Noticeboards and Communication
Update all company noticeboards with current, relevant information. This includes policies, announcements, safety alerts, and general communications. Ensure that information is neatly displayed and regularly refreshed.
Invoice Book Control
Manage the issuing and collection of driver’s invoice books. Record all handovers clearly and ensure that stock is accounted for and returned as per policy.
General Office Duties
Assist with office queries, stationery orders, filing systems, and other daily admin functions. Support staff with tasks related to communication, printing, and office coordination.
Minimum Requirements
-Grade 12 / Matric Certificate (required)
-At least 1 year of experience in a similar administrative or receptionist role
-Proficiency in Microsoft Office (Word, Excel, PowerPoint is essential)
-Strong communication skills – both verbal and written
-Excellent interpersonal skills and customer service orientation
-Highly organised, detail-oriented, and able to manage time effectively
-Ability to work independently and under pressure
-Professional appearance and approach at all times
-Must be a team player with a helpful, friendly attitude
Skills and Competencies
-Strong administrative and office coordination skills
-Excellent telephone etiquette and communication ability
-Ability to multitask and manage competing priorities
-Reliability, accuracy, and discretion in handling company information
-Customer-focused approach to work
-Good judgment and problem-solving abilities
-Systematic and process-driven working style
Work Environment
This role is based in an office and front-desk environment. The successful candidate must be comfortable working in a busy setting with high interaction levels. Professional conduct, calmness under pressure, and a warm personality are important qualities for this environment.
Remuneration
Remuneration will be market-related and discussed with shortlisted candidates based on qualifications and experience.
Application Process
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Interested applicants who meet the above requirements should submit their updated CVs, including references, to the HR Department. Shortlisted candidates may be required to complete administrative assessments or attend an interview.
Equal Opportunity
The Baking Division is committed to employment equity and supports diversity in the workplace. All qualified individuals are encouraged to apply.
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