Location: South Africa

Start Date: 1 February 2026

Contract Type: 12-month Learnership

Stipend: Monthly stipend provided

Closing Date for Applications: [Insert specific date here]

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Organizational Overview

Momentum Corporate is a division of Momentum Metropolitan Holdings, one of South Africa’s leading financial services groups. With a proud heritage of over 100 years, the company is well-regarded for delivering market-leading employee benefits and retirement fund solutions to businesses and individuals.

At Momentum Corporate, the focus is on helping people achieve their financial goals by providing innovative solutions tailored to their needs. The organization is committed to excellence in client service, responsible business practices, and empowering South Africans through meaningful opportunities, such as the Client Service Administrator Learnership.

This learnership offers an exciting platform for young, driven individuals to enter the professional world of financial services and grow within one of South Africa’s most trusted corporate brands.

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Position Overview

The Client Service Administrator Learnership is a structured learning program combining theoretical education and practical workplace experience in the client service environment. It is designed to equip young individuals with essential skills, work ethics, and competencies that are aligned with the needs of the financial services industry.

Learners will gain first-hand exposure to the client service department of Momentum Corporate, where they will work closely with clients, internal teams, and external stakeholders. By the end of the program, learners will have developed a strong foundation in customer relationship management, administrative processes, communication, and business operations.

This opportunity is ideal for individuals with a passion for helping people, attention to detail, and a willingness to grow professionally.

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Key Duties and Responsibilities

1. Client Interaction and Support

• Act as the first point of contact for client inquiries and service requests.

• Respond to client queries via phone, email, or in-person in a professional and courteous manner.

• Log and track all interactions using internal systems and escalate unresolved queries to appropriate teams.

• Ensure every client experience is positive and aligned with Momentum’s service standards.

2. Process Management

• Accurately complete administrative tasks related to client services.

• Ensure proper documentation is maintained and accessible for audit and compliance purposes.

• Update client records and data across internal systems to reflect changes or actions taken.

• Assist in the preparation and distribution of client statements, reports, and correspondence.

3. Compliance and Legislation

• Follow internal policies and industry regulations (e.g., POPIA, FAIS, and FICA).

• Maintain confidentiality and protect sensitive client information.

• Participate in training sessions to stay current on compliance updates and service procedures.

4. Relationship Building

• Develop and maintain positive relationships with clients and colleagues.

• Work collaboratively with internal departments (e.g., finance, claims, admin support) to ensure seamless service delivery.

• Represent Momentum Corporate with professionalism and integrity at all times.

5. Service Level Adherence

• Meet and exceed service level agreements (SLAs) for turnaround times, response quality, and client satisfaction.

• Take accountability for task resolution and ensure follow-ups are completed within expected timelines.

• Use initiative to resolve minor issues independently while escalating complex cases appropriately.

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Minimum Entry Requirements

To qualify for this learnership, applicants must meet the following minimum requirements:

Age:

• Between 18 and 25 years old, including those turning 25 in 2026.

Education:

• Must have completed Grade 12 / Matric with the following subjects:

  • English (compulsory)

  • Mathematics (Pure or Mathematical Literacy) or Accounting

Language Proficiency:

• Must be able to speak, read, and write English proficiently.

Employment Status:

• Applicants must not be enrolled in any other learnership, internship, or formal education program at the time of application.

• Must not have participated in a previous learnership.

Documentation:

• A valid South African ID document (certified copy).

• A Matric certificate or statement of results (certified copy).

• Applications without the required documents will be automatically disqualified.

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Ideal Candidate Profile

The ideal candidate is someone who is motivated to learn, committed to personal and professional growth, and displays a strong sense of responsibility. You don’t need prior work experience—what matters is your attitude, willingness to grow, and ability to adapt to a professional environment.

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Key Skills and Competencies

Client Service Orientation

• A natural inclination to assist others and deliver outstanding customer service.

• Ability to understand client needs and provide effective solutions.

Time Management and Planning

• Ability to manage time efficiently, meet deadlines, and prioritize tasks effectively.

• Strong organizational and multi-tasking abilities.

Attention to Detail

• Precision in handling client data, documents, and financial information.

• Consistent accuracy in completing administrative tasks.

Teamwork

• Collaborative attitude and ability to work harmoniously in a team setting.

• Willingness to support colleagues and contribute to shared goals.

Communication Skills

• Clear, respectful, and professional verbal and written communication.

• Active listening and effective interpersonal interactions.

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Learning Outcomes

By the end of the learnership, learners will have:

• Gained work-ready skills aligned with industry standards.

• Developed a strong understanding of customer service principles in a corporate environment.

• Mastered administrative processes, including document handling, compliance, and data management.

• Acquired practical experience using internal systems and tools.

• Completed formal training that leads to a nationally recognized qualification.

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What You Will Gain

• A 12-month fixed-term contract with a monthly stipend.

• On-the-job training and mentorship from experienced professionals.

• Nationally accredited qualification (NQF Level may vary depending on the learnership).

• Enhanced employability through real-world corporate experience.

• Exposure to Momentum’s workplace culture and values, which may increase chances for future employment or further development opportunities.

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Why Choose Momentum Corporate?

Momentum Corporate is more than just a workplace—it’s a place where people matter. The organization invests in future talent and believes in growing individuals from the ground up. Through this learnership, you’ll become part of a dynamic, ethical, and customer-focused environment where your potential will be nurtured, and your contributions valued.

Momentum is known for its inclusive culture, structured development programs, and career progression pathways. This learnership is the first step toward a meaningful and sustainable career in financial services.

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How to Apply

To apply for this exciting opportunity, submit the following documents:

• A short cover letter or motivational paragraph explaining why you are applying.

• Your certified South African ID.

• Your certified Grade 12 / Matric certificate or official statement of results.

Submit your application to:

Location: Centurion & Sandton

Apply Online for the Momentum: Client Service Administrator Learnership

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Location: Cape Town

Apply Online for the Momentum: Client Service Administrator Learnership

⚠️ Incomplete applications or applications missing any required documents will not be considered.

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Important Notes

• Shortlisted candidates will be contacted for assessments and interviews.

• Preference may be given to candidates from designated groups, in line with Momentum’s Employment Equity Policy.

• Applicants must be available to start the learnership on 1 February 2026.

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Final Thoughts

The Client Service Administrator Learnership is more than just a program—it’s a stepping stone toward a brighter future. If you’re a young South African eager to develop a career in client services, financial administration, or corporate support, this opportunity is your gateway.

With the right attitude, a willingness to learn, and the support of Momentum Corporate, you can build a solid foundation for a lasting professional journey. Take this chance to invest in yourself and your future. Apply today and become part of a company that believes in people and their potential.