Job Purpose

Operate and maintain the forklift safely and cost-effectively while delivering excellent customer service in the store. Ensure proper merchandising, accurate shelf price labeling, and good housekeeping within the assigned area.

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Minimum Requirements

• Grade 12 or at least 1 year of relevant work experience

• Able to communicate in English and the main local language

• Able to perform basic calculations accurately

• Willing to work shifts, weekends, and public holidays

• Able to work under pressure

• Physically fit to operate a forklift

• Must hold a valid forklift license

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Key Performance Area: Customer Service

• Greet all customers and identify their needs

• Provide accurate product advice

• Assist with customer queries and resolve complaints promptly

• Promote add-on sales (e.g., paint accessories, thinners)

• Ensure customer purchases are loaded quickly and safely

• Load goods carefully to avoid damage to products or vehicles

• Inform customers about additional services, including:

  • Delivery and bulk deposits

  • Glass cutting

  • Plan reading

  • Credit programs

  • Special orders

  • Trusses

  • Distance ordering

  • VIC Customer Programme

• Maintain certification in product knowledge

• Be present and available in the assigned aisle

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Merchandising Standards

• Merchandise bulk stock safely and according to the store layout

• Ensure shelves are fully stocked based on layout plans and planograms

• Follow approved merchandising guidelines at all times

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Housekeeping

• Keep the assigned area clean, safe, and free from obstacles

• Ensure stock is packed out immediately after delivery

• Make sure customers can move through aisles safely

• Ensure shelf price labels are correct

• Complete required checklists, including canteen and restroom schedules

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Ready for Business

• Follow “Ready for Business” and “Beyond My Control” standards in line with CB Way

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Loss Prevention and Security

• Monitor displays for missing items and report concerns to management

• Be alert to suspicious behavior and report it immediately

• Do not load any goods without valid proof of purchase or required documents

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Safety (OHSA) Responsibilities

• Do not overload the forklift, shelving, or racking

• Stack roof tiles, bricks, and cement no more than two pallets high

• Wear required safety gear, including helmet and kidney belt

• Never use the forklift to lift people

• Keep store entrances and exits clear at all times

• Report forklift faults immediately

• Ensure forklift servicing is done on time

• Wear protective clothing when required

• Do not operate faulty equipment

• Conduct daily forklift inspections and complete checklists

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Core Values

Integrity

• Act ethically and honestly

• Keep commitments and manage expectations

• Handle sensitive information responsibly

• Respect boundaries and company values

Accuracy

• Work carefully and pay attention to detail

• Complete tasks accurately from start to finish

• Double-check work to prevent errors

Customer Focus

• Respond positively to customer needs

• Be friendly, helpful, and approachable

• Show genuine interest in solving customer problems

• Create a welcoming shopping experience

Personal Development

• Identify strengths and areas for improvement

• Seek learning and development opportunities

• Participate in training and skill-building activities

• Ask for feedback to improve performance

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  HOW TO APPLY

APPLY HERE

City of Tshwane Cleaner Vacancies 2025 – Fixed-Term Contract

APPLY HERE