UIF Client Service Officers 2025 (x462)

October 23, 2025 Ray Mat Comments 0 Comment

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Location: Multiple Provinces Nationwide
Reference Number: CCO-2024
Closing Date: 31 October 2025

Introduction

The Government of South Africa is seeking motivated, responsible, and service-oriented individuals to join its financial management division as Client Service Officers (Claims Credit Officers). This nationwide recruitment drive aims to strengthen the department’s capacity to manage, recover, and prevent financial irregularities within public funds.

This opportunity is ideal for individuals interested in building a meaningful and long-term career in public sector finance, particularly those who have a keen eye for detail, a passion for administrative accuracy, and a commitment to upholding integrity in public financial management.

The Client Service Officer will play a vital role in maintaining financial accountability within the department, especially regarding the management of overpayment balances and claims recovery processes. Successful candidates will be part of a dynamic team that ensures government funds are efficiently utilized, accurately recorded, and properly managed in compliance with relevant financial laws and standards.

Purpose of the Position

The Client Service Officer (Claims Credit Officer) position focuses primarily on the financial oversight of client accounts, particularly in relation to claims, credits, and overpayments. The incumbent will be responsible for maintaining accurate and up-to-date financial records, ensuring transparency in all monetary transactions, and adhering strictly to the principles outlined in financial and accounting legislation.

This role contributes significantly to the government’s mission of promoting responsible financial management and sustaining trust between the state and its citizens. By ensuring that all benefit payments and recoveries are handled efficiently and lawfully, the Client Service Officer helps protect the integrity of government funds and supports sustainable financial operations.

Key Responsibilities

The duties of the Claims Credit Officer encompass a broad range of administrative, financial, and analytical functions. The main responsibilities include but are not limited to the following:

1. Financial Record Management

Maintain, update, and verify debtor accounts using both manual and electronic systems.
Capture and reconcile financial transactions to ensure all overpayments, credits, and deductions are correctly processed.
Prepare detailed reports and documentation for internal auditing and compliance purposes.

2. Claims Monitoring and Recovery

Track and monitor all payments made to clients to identify potential overpayments.
Take prompt and professional action to recover overpaid funds in accordance with the Unemployment Insurance Act (UIA) and the Unemployment Insurance Contribution Act (UICA).
Liaise with relevant departments and stakeholders to ensure timely and accurate claim settlements.

3. Compliance and Legal Adherence

Ensure all financial management activities comply with statutory and regulatory frameworks, including:
- Public Finance Management Act (PFMA)
- Treasury Regulations
- Generally Recognized Accounting Principles (GRAP)
- Generally Accepted Accounting Principles (GAAP)
Apply departmental policies, procedures, and guidelines to maintain high ethical and operational standards.

4. Client Service and Communication

Serve as the first point of contact for clients regarding claim and credit queries.
Provide clear, professional, and courteous communication to clients to ensure understanding of payment obligations and claim procedures.
Offer guidance and information to clients on government benefit programs, ensuring transparency and customer satisfaction.

5. Financial Analysis and Reporting

Conduct analysis on financial data to detect discrepancies or potential risks.
Compile monthly, quarterly, and annual reports on claim collections, outstanding debts, and recovery progress.
Provide recommendations for improving financial efficiency and reducing the rate of overpayments.

6. Administrative and Support Functions

Support the finance team with general administrative tasks, such as filing, data entry, and correspondence.
Assist in audit preparation by providing organized and accurate documentation.
Contribute to departmental meetings, workshops, and training sessions as required.

Minimum Requirements

Educational Qualification

A Grade 12 / Senior Certificate is the minimum educational requirement for this position.
Additional studies or short courses in Accounting, Finance, Business Administration, or Public Management will be considered an advantage.

Experience

0 to 6 months of relevant experience in a financial or administrative environment.
Entry-level candidates with strong analytical and organizational abilities are encouraged to apply, as comprehensive training will be provided.

Knowledge Requirements

Applicants should demonstrate a sound understanding of both financial legislation and accounting principles. Familiarity with the following frameworks is essential:

Unemployment Insurance Act (UIA) – Knowledge of policies governing the payment and recovery of unemployment benefits.
Unemployment Insurance Contribution Act (UICA) – Understanding the legal obligations concerning contributions and deductions.
Generally Recognized Accounting Principles (GRAP) and Generally Accepted Accounting Principles (GAAP) – Knowledge of standard accounting frameworks guiding financial reporting and record-keeping.
Public Finance Management Act (PFMA) – Awareness of financial accountability and management requirements within the public sector.
Treasury Regulations – Understanding of financial compliance standards for government departments.
Departmental Policies and Financial Procedures – Familiarity with internal administrative processes.

A good grasp of financial systems and databases used for recording and managing accounts will be beneficial.

Skills and Competencies

Successful candidates must possess the following skills and personal attributes to perform effectively in the role:

1. Financial Management Skills

Ability to handle financial data with precision and confidentiality.
Capable of reconciling transactions and identifying discrepancies.

2. Communication Skills

Excellent written and verbal communication for interacting with clients, colleagues, and supervisors.
Ability to explain financial matters clearly to non-financial audiences.

3. Computer Literacy

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with accounting or ERP systems.

4. Time Management

Strong ability to organize and prioritize multiple tasks in a fast-paced work environment.
Commitment to meeting deadlines and handling workloads efficiently.

5. Analytical Thinking

Competence in analyzing financial data, identifying errors, and proposing corrective measures.
Logical and detail-oriented approach to problem-solving.

6. Numeracy

High level of comfort with numbers and financial calculations.
Accuracy in processing payments, calculating interest, and reconciling figures.

7. Interpersonal Skills

Ability to build positive professional relationships within the department and with clients.
A collaborative mindset that contributes to a supportive work culture.

Attributes and Values

Integrity and ethical conduct in managing public funds.
Accountability and reliability in performing financial duties.
Commitment to continuous learning and professional development.
Respect for confidentiality and data privacy.
Dedication to public service and contributing to national development goals.

Work Environment and Benefits

Working as a Client Service Officer (Claims Credit Officer) offers exposure to various aspects of public financial management. You will be part of a diverse and supportive government team dedicated to promoting accountability and transparency.

Employees will benefit from:

A structured career development pathway within the public service.
Access to training and skills development programs.
A stable work environment with opportunities for advancement.
Competitive remuneration in accordance with government salary scales.
Opportunities to contribute to the efficient functioning of a crucial public institution.

Application Process

Interested candidates are invited to apply for the position by following the instructions below. Applicants must ensure that all documents are complete and accurate before submission.

Required Documents

A comprehensive and up-to-date CV detailing relevant skills, experience, and qualifications.
Certified copies of qualifications (Grade 12 certificate or higher).
A certified copy of a valid South African ID.
A cover letter clearly stating the reference number (CCO-2024) and the position applied for.

Failure to submit all required documents or to quote the correct reference number may result in your application not being considered.

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Submission Methods

Applicants may choose to submit their applications through any of the following methods:

1. Hand Delivery

Deliver your complete application to the nearest government office in your province. Ensure that it is properly sealed and labeled with your full name, reference number, and the position applied for.

2. Postal Service

Alternatively, you may send your application via post to the following address:

The Director: Human Resources
Government Financial Management Division
Private Bag X000
Pretoria
South Africa

All applications must reach the department no later than 31 October 2025. Late submissions will not be accepted.

POST 26/62 : UIF CLAIMS OFFICER: P
SALARY : R269 499 per annum

Adresses and references

1. Barberton Labour Centre

Posts: X16
Ref No: HR4/4/7/200
Applications:

Post to: Private Bag X1634, Barberton, 1300
Hand Deliver: Eurika Centre, Shop No. 11, Nourse Street, Barberton
Email: Jobs-BBN@labour.gov.za

2. Bethal Labour Centre

Posts: X16
Ref No: HR4/4/7/201
Applications:

Post to: Private Bag X1029, Bethal, 2310
Hand Deliver: 9 Vuyisile Mini Street, Bethal
Email: Jobs-BTH@labour.gov.za

3. Morgenzon Satellite

Posts: X12
Ref No: HR4/4/7/202
Applications:

Post to: Private Bag X1029, Bethal, 2310
Hand Deliver: 9 Vuyisile Mini Street, Bethal
Email: Jobs-BTH@labour.gov.za

4. Carolina Labour Centre

Posts: X15
Ref No: HR4/4/7/203
Applications:

Post to: Private Bag X718, Carolina, 1185
Hand Deliver: No. 9 Goud Street, Carolina
Email: Jobs-CRL@labour.gov.za

5. Badplaas Satellite

Posts: X12
Ref No: HR4/4/7/204
Applications:

Post to: Private Bag X718, Carolina, 1185
Hand Deliver: No. 9 Goud Street, Carolina
Email: Jobs-CRL@labour.gov.za

6. Eerstehoek Satellite

Posts: X16
Ref No: HR4/4/7/205
Applications:

Post to: Private Bag X718, Carolina, 1185
Hand Deliver: No. 9 Goud Street, Carolina
Email: Jobs-CRL@labour.gov.za

7. Ermelo Labour Centre

Posts: X14
Ref No: HR4/4/7/206
Applications:

Post to: Private Bag X9054, Ermelo, 2350
Hand Deliver: Merino Trust Building, Cnr De Jager & Joubert Street, Ermelo
Email: Jobs-EML@labour.gov.za

8. Breyten Satellite

Posts: X12
Ref No: HR4/4/7/207
Applications:

Same as Ermelo LC above

9. Lothair Satellite

Posts: X12
Ref No: HR4/4/7/207
Applications:

Same as Ermelo LC above

10. Malelane Labour Centre

Posts: X9
Ref No: HR4/4/7/208
Applications:

Post to: P.O. Box 1112, Sidlamafa, 1332
Hand Deliver: 1st Floor, ABSA Building, 19 Lorenco Road, Malelane
Email: Jobs-MLE@labour.gov.za

11. Komatipoort Satellite

Posts: X12
Ref No: HR4/4/7/209
Applications:

Same as Malelane LC above

12. KwaMhlanga Labour Centre

Posts: X10
Ref No: HR4/4/7/210
Applications:

Post to: Private Bag X4016, KwaMhlanga, 1022
Hand Deliver: Government Complex, Old Parliament Building, No. 6 KwaMhlanga
Email: Jobs-KGA@labour.gov.za

13. Mbibane Satellite

Posts: X12
Ref No: HR4/4/7/211
Applications:

Same as KwaMhlanga LC above

14. Mdutjana Satellite

Posts: X11
Ref No: HR4/4/7/212
Applications:

Same as KwaMhlanga LC above

15. Mokobola Satellite

Posts: X12
Ref No: HR4/4/7/213
Applications:

Same as KwaMhlanga LC above

16. Siyabuswa Satellite

Posts: X12
Ref No: HR4/4/7/214
Applications:

Same as KwaMhlanga LC above

17. Mashishing Labour Centre

Posts: X14
Ref No: HR4/4/7/215
Applications:

Post to: Private Bag X20081, Mashishing, 1120
Hand Deliver: 51 De Klerk Street, Mashishing
Email: Jobs-LDB@labour.gov.za

18. Waterval Boven Satellite

Posts: X10
Ref No: HR4/4/7/216
Applications:

Same as Mashishing LC above

19. Middelburg Labour Centre

Posts: X8
Ref No: HR4/4/7/217
Applications:

Post to: Private Bag X251833, Middelburg, 1050
Hand Deliver: Emily Hobhouse Building, 175 Cowen Ntuli Street, Middelburg
Email: Jobs-MDB@labour.gov.za

20. Belfast Satellite

Posts: X10
Ref No: HR4/4/7/218
Applications:

Same as Middelburg LC above

21. Hendrina Satellite

Posts: X10
Ref No: HR4/4/7/219
Applications:

Same as Middelburg LC above

22. Machadodorp Satellite

Posts: X12
Ref No: HR4/4/7/220
Applications:

Same as Middelburg LC above

23. Mbombela Labour Centre

Posts: X4
Ref No: HR4/4/7/221
Applications:

Post to: Private Bag X11298, Mbombela, 1200
Hand Deliver: Standard Bank Building, 29 Brown Street, Mbombela
Email: Jobs-MBO@labour.gov.za

24. Hazyview Satellite

Posts: X12
Ref No: HR4/4/7/222
Applications:

Same as Mbombela LC above

25. White River Satellite

Posts: X12
Ref No: HR4/4/7/223
Applications:

Same as Mbombela LC above

26. Mkhondo Labour Centre

Posts: X16
Ref No: HR4/4/7/224
Applications:

Post to: Private Bag X34, Mkhondo, 2380
Hand Deliver: Balalas Building, 42 Kotze Street, Mkhondo
Email: Jobs-PRT@labour.gov.za

27. Amersfoort Satellite

Posts: X12
Ref No: HR4/4/7/225
Applications:

Same as Mkhondo LC above

28. Volksrust Satellite

Posts: X17
Ref No: HR4/4/7/226
Applications:

Same as Mkhondo LC above

29. Sabie Labour Centre

Posts: X15
Ref No: HR4/4/7/227
Applications:

Post to: Private Bag X523, Sabie, 1260
Hand Deliver: Old Spar Centre, 10th Avenue, Sabie
Email: Jobs-SBI@labour.gov.za

30. Graskop Satellite

Posts: X12
Ref No: HR4/4/7/228
Applications:

Same as Sabie LC above

31. Casteel Satellite

Posts: X13
Ref No: HR4/4/7/229
Applications:

Same as Sabie LC above

32. Secunda Labour Centre

Posts: X11
Ref No: HR4/4/7/230
Applications:

Post to: Private Bag X9057, Secunda, 2302
Hand Deliver: 4 Waterson Street, Sunset Park, Secunda
Email: Jobs-SCU@labour.gov.za

33. Leandra Satellite

Posts: X12
Ref No: HR4/4/7/231
Applications:

Same as Secunda LC above

34. Standerton Labour Centre

Posts: X14
Ref No: HR4/4/7/232
Applications:

Post to: Private Bag X2001, Standerton, 2430
Hand Deliver: 14C Vry Street, Standerton
Email: Jobs-STN@labour.gov.za

35. Balfour Satellite

Posts: X12
Ref No: HR4/4/7/233
Applications:

Same as Standerton LC above

36. Emalahleni Labour Centre

Posts: X1
Ref No: HR4/4/7/234
Applications:

Post to: Private Bag X7263, Emalahleni, 1035
Hand Deliver: Labour Building, Corner Hofmeyer & Beatty Avenue, Emalahleni
Email: Jobs-WTB@labour.gov.za

37. Delmas Satellite

Posts: X10
Ref No: HR4/4/7/235
Applications:

Same as Emalahleni LC above

38. Ogies Satellite

Posts: X6
Ref No: HR4/4/7/236
Applications:

Same as Emalahleni LC above

39. Ga-Nala Satellite

Posts: X8
Ref No: HR4/4/7/237
Applications:

Same as Emalahleni LC above

Important Notes

Only shortlisted candidates will be contacted.
Correspondence will be limited to successful applicants only.
The department reserves the right not to fill the post.
Preference may be given to candidates in line with the government’s Employment Equity and Affirmative Action policies.
Candidates must be willing to undergo reference checks, verification of qualifications, and security clearance processes.

Why Join the Government Financial Management Team?

Becoming a Client Service Officer (Claims Credit Officer) is not just a job — it’s an opportunity to make a tangible difference in the lives of South Africans. By ensuring responsible management of public funds and efficient handling of financial claims, you contribute directly to the nation’s economic stability and service delivery.

This role provides a foundation for growth in various public finance fields, from auditing and compliance to senior financial administration. If you are driven by integrity, accuracy, and the desire to serve your country through excellence in financial management, this is your opportunity to begin a rewarding career journey.

Start your career in public service today. Apply before 31 October 2025 and become part of a team that upholds accountability, transparency, and excellence in government financial management.