FNB Community Advisor 2026 (Alternative Channels)
Position: Community Advisor
Employer: First National Bank (a division of FirstRand Limited)
Department: Alternative Channels
Location: Various provinces and cities across South Africa
Job Type: Fixed-Term Contract (12 Months)
Industry: Banking
Salary
R6,300 per month
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Based on R70 per hour
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Maximum of 90 hours per month
Job Overview
First National Bank is inviting applications from motivated and disciplined youth for the Community Advisor role within its Alternative Channels division. Successful candidates will be placed at selected Pick n Pay stores and will work on a shift basis.
The role focuses on customer engagement, sales support, and service delivery while representing the FNB brand in local communities. Community Advisors act as brand ambassadors by assisting customers with banking solutions that suit their needs.
Minimum Requirements
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South African citizenship
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Matric or equivalent qualification (NQF Level 4) or higher
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Willingness and ability to work shifts
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Ability to interact with customers professionally
Additional Requirements
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1–2 years’ experience in client service or customer support will be advantageous
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Strong communication and interpersonal skills
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Attention to detail and ability to follow processes
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High level of integrity and accountability
Key Responsibilities
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Build and maintain positive relationships with customers
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Provide excellent customer service and support
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Educate customers about suitable banking products and platforms
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Assess customer needs and recommend appropriate financial solutions
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Achieve sales targets through integrated product offerings
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Ensure compliance with banking policies, rules, and procedures
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Represent the FNB brand and uphold the promise of “How can we help you?”
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Stay informed about banking products, services, and industry developments
What the Role Offers
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Exposure to a dynamic and inclusive working environment
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Opportunities for personal and professional development
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Experience working in community-based banking channels
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The chance to represent a major banking brand within local communities
How to Apply
Applications must be submitted online through the official recruitment platform of First National Bank.
Hand-delivered, emailed, or faxed applications will not be accepted.
Click the Apply button on this page to proceed to the official application portal.
