Shop Assistants (40hr) – Exact – Nationwide – Apply by 15 September 2025
Job Opportunity: Shop Assistant
Location: Nationwide, South Africa
Closing Date: 15 September 2025
Position Type: Permanent (Full-time, 40-hour work week)
Industry: Retail | Fashion | Lifestyle
Introduction
Are you passionate about fashion, people, and creating memorable customer experiences? Do you want to be part of a leading retail group that values innovation, growth, and empowerment?
Exact, a proud member of The Foschini Group (TFG), is offering exciting opportunities for Shop Assistants to join their team across South Africa. Whether you’re based in a busy city center or a local shopping hub, this role offers you the chance to work in a fast-paced, customer-centric environment where your energy, creativity, and drive will be celebrated and rewarded.
This is more than just a retail job—it’s an entry point into a meaningful career in fashion and lifestyle, offering learning, development, and career progression for those who are willing to grow and contribute.
About Exact and TFG
Exact is one of the 34 trusted brands under The Foschini Group, a diversified fashion and lifestyle retail powerhouse operating across Africa and beyond. Known for delivering affordable and stylish fashion for the whole family, Exact is deeply rooted in South African communities, helping people feel confident and look great without breaking the bank.
As part of TFG, Exact benefits from being associated with a powerful network of retail brands, each contributing to a shared vision of empowering customers and employees alike. TFG promotes a dynamic and inclusive work culture, placing high value on employee development, customer service, and innovation.
Position Overview
As a Shop Assistant at Exact, you will become an essential member of a team that drives daily store operations, connects directly with customers, and delivers an unforgettable shopping experience. You will play a key role in representing the brand, meeting sales targets, and maintaining a vibrant store environment.
This is a permanent position offering a 40-hour work week, ideal for individuals seeking long-term career development in the retail industry.
Core Responsibilities
1. Deliver Exceptional Customer Service
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Welcome every customer with warmth, energy, and a helpful attitude.
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Build strong connections with customers by understanding their needs and providing personalised shopping advice.
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Act as a brand ambassador, promoting Exact’s values, fashion offerings, and customer care standards.
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Assist customers with locating products, exploring options, and completing purchases efficiently.
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Handle exchanges, returns, and customer complaints with professionalism and empathy.
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Always aim to exceed customer expectations, creating loyal shoppers who enjoy returning.
2. Drive Sales and Store Performance
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Take ownership of your sales targets and actively contribute to the store’s monthly and daily goals.
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Upsell and cross-sell based on customer preferences and product knowledge.
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Identify new sales opportunities by observing trends in customer behavior and recommending high-demand products.
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Keep track of personal and store performance, providing input to improve sales strategies.
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Celebrate wins as a team and look for ways to continuously improve store performance.
3. Product Knowledge and Trend Awareness
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Stay current with the latest fashion trends, styles, and seasonal offerings.
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Understand and promote the full range of Exact products to help customers make informed choices.
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Share your knowledge confidently to inspire customers and encourage purchases.
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Participate in product training sessions, stockroom briefings, and team meetings.
4. Visual Merchandising and Store Presentation
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Replenish stock promptly and maintain fully merchandised displays throughout the day.
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Ensure that all stock is presented neatly, safely, and in accordance with TFG visual merchandising standards.
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Implement promotional campaigns and seasonal themes under the guidance of store management.
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Ensure the store is clean, organised, and welcoming at all times.
5. Operational Excellence
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Follow store opening and closing procedures efficiently and reliably.
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Perform stock counts, assist with deliveries, and ensure inventory accuracy.
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Assist in the implementation of safety and loss prevention measures.
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Adhere to company policies, procedures, and compliance regulations at all times.
Qualifications and Experience
To be considered for this opportunity, candidates must meet the following minimum requirements:
✅ Educational Qualifications
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A Grade 12 / Matric certificate or equivalent NQF Level 4 qualification is required.
✅ Work Experience (Advantageous but not essential)
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Prior experience in a retail environment is beneficial.
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Exposure to customer-facing roles or point-of-sale systems is a plus.
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Previous sales, cashier, or visual merchandising experience will be an advantage.
Key Competencies and Skills
This role requires a well-rounded skill set. Ideal candidates will demonstrate:
👥 People Skills
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A genuine passion for interacting with people and serving customers.
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The ability to build rapport and manage a variety of customer personalities.
🎯 Sales Focus
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A target-driven attitude with a strong desire to achieve and exceed goals.
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Confidence in upselling and influencing customer decisions.
💬 Communication
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Excellent verbal and written communication skills in English (additional languages are a bonus).
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Ability to listen actively and respond to customer queries effectively.
🔄 Multitasking and Efficiency
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The ability to work under pressure in a busy retail environment.
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Comfortable juggling tasks such as stock handling, customer service, and point-of-sale simultaneously.
🔍 Attention to Detail
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Proactive in noticing errors, misplaced items, or low stock levels.
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Strong organizational skills and ability to follow procedures precisely.
🧠 Problem-Solving Ability
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Confidence in handling difficult customers or situations calmly and professionally.
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Resilience and the ability to think quickly on your feet.
Desired Behavioural Traits
Exact and TFG value integrity, accountability, and passion. Candidates should demonstrate:
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Customer-first mindset: Always putting the customer experience at the center of your actions.
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Responsibility and punctuality: Showing up reliably and on time.
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Adaptability: Thriving in a constantly changing retail environment.
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Teamwork: Contributing positively to store morale and supporting co-workers.
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Self-motivation: Being proactive without waiting to be told what to do.
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Compliance and safety awareness: Adhering to operational and legal standards.
Why Join Exact?
Becoming part of Exact means joining a brand that South African families trust. As a Shop Assistant, you will benefit from:
✨ 1. A Dynamic Work Environment
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Each day is different, offering variety, challenges, and opportunities to meet new people.
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Work in a high-energy setting where your performance matters.
📚 2. Career Development
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TFG invests in talent. Internal training, mentorship, and career pathways are available to ambitious team members.
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Grow into roles such as Team Leader, Supervisor, or Store Manager.
🧩 3. Belonging and Purpose
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Join a team that celebrates inclusivity, diversity, and the joy of helping others.
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Make a meaningful impact in the lives of customers every day.
🌍 4. Access to the Broader TFG Network
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With over 30 brands under its umbrella, TFG gives you access to career mobility across a wide portfolio of businesses—from fashion and beauty to home and tech.
Application Process
🖥️ How to Apply
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Interested candidates must submit their applications online through the official TFG Careers Portal.📅 Deadline for Applications: 15 September 2025
Important Notes
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Only shortlisted candidates will be contacted.
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If you do not hear from us within four weeks of the closing date, please consider your application unsuccessful.
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Ensure your contact details are correct and up-to-date to facilitate communication.
Conclusion
The role of Shop Assistant at Exact is ideal for individuals who are enthusiastic, responsible, and passionate about fashion retail. Whether you are taking your first steps into the industry or looking to reignite your career with a leading South African retailer, this is your chance to be part of something meaningful.
Step into a role where your attitude, energy, and dedication will not only make a difference in customers’ lives but also shape your future in one of the country’s most dynamic retail groups.
🔹 Join Exact. Empower customers. Grow with TFG