Shell Petrol Attandant
Company: Shell
Location: South Africa
Closing date: Not Specified
Introduction to Shell
Shell is one of the world’s leading energy companies, with a presence in over 70 countries. In South Africa, Shell has established a strong reputation as a trusted fuel provider offering convenience, quality products, and world-class service. We focus on innovation, operational safety, environmental sustainability, and customer satisfaction. At the heart of our brand is a commitment to serve with integrity and energy.
Our Shell Service Stations are often the first point of interaction with the brand for millions of customers. This is why the Petrol Attendant plays a critical role in upholding the company’s values, ensuring safety standards are met, and providing an outstanding customer experience.
We are currently looking for hardworking, customer-service-focused individuals to join our forecourt team as Petrol Attendants. This role is essential in supporting the daily operations of the service station, fuelling vehicles, maintaining safety, and ensuring every customer interaction is professional and friendly.
Position Purpose
The purpose of the Petrol Attendant position is to provide fast, efficient, and courteous service to customers at the fuel pumps, ensuring safe fuel dispensing, handling basic transactions, and maintaining the cleanliness of the forecourt and work area. This is a frontline position requiring constant interaction with customers and attentiveness to vehicle safety.
Petrol Attendants represent the Shell brand and are key players in shaping the customer’s experience at the service station. Candidates must be able to perform their duties diligently, adapt to a fast-paced environment, and demonstrate responsibility with cash handling and customer interactions.
Key Responsibilities and Duties
1. Fuel Dispensing
-Dispense fuel accurately and safely into customer vehicles.
-Confirm the correct fuel type (petrol, diesel, unleaded, etc.) before filling.
-Monitor fuel flow to prevent spills or overfilling.
-Handle fuel nozzles with care and adhere to all safety instructions.
2. Customer Service
-Greet all customers warmly and professionally.
-Respond to customer inquiries regarding fuel prices, vehicle products, or services offered at the station.
-Assist elderly or disabled customers if needed.
Promote any current specials or loyalty programs.
3. Transaction Handling
-Accept payment in the form of cash, card, or mobile payment solutions (depending on station facilities).
-Handle change accurately and issue correct receipts.
-Maintain honesty and accuracy in all financial dealings.
-Report any payment-related issues to the cashier or supervisor.
4. Basic Vehicle Checks (Optional Based on Station Services)
-Offer to clean windshields, check oil and water levels, inspect tyre pressure, and refill air or fluids when necessary.
-Recommend car care products available in the convenience store (windscreen washer fluid, oil, additives, etc.).
-Inform the customer if professional mechanical attention is needed.
5. Forecourt Maintenance
-Keep the fuel pumps, surrounding area, and walkways clean and tidy.
-Remove litter, wipe down pump handles, and empty bins.
-Clean fuel spills immediately and report significant hazards to management.
-Check equipment (e.g., nozzles, hoses, air pumps) for wear or damage and report malfunctions.
6. Team Support and Communication
-Work as part of a team to ensure the service station operates efficiently.
-Cooperate and communicate clearly with fellow attendants, cashiers, and supervisors.
-Participate in daily handovers, briefings, or training sessions.
-Report any suspicious behavior, theft, or irregular activities observed at the station.
Work Environment
Petrol Attendants operate outdoors on the station forecourt and may be exposed to various weather conditions including sun, wind, or rain. The role involves standing for extended periods and working in close proximity to fuel dispensers and vehicles.
Employees must follow Shell’s health and safety standards at all times to protect themselves, customers, and the environment. Safety gloves, uniforms, and appropriate footwear will be provided.
This role is based on shift work, including early mornings, late evenings, weekends, and public holidays. A flexible attitude and reliable availability are essential.
Minimum Requirements
Applicants must meet the following criteria to be considered for the position:
-Minimum of Grade 10 education (Grade 12 is an advantage).
-Must be 18 years or older and legally eligible to work in South Africa.
-Good command of English or any widely spoken South African language.
-Basic numeracy for handling transactions and giving accurate change.
-Good personal hygiene and neat appearance.
-Physically fit to perform manual and standing duties for long periods.
-Able to work outdoors in all weather conditions.
-Strong interpersonal and customer service skills.
-Willingness to work flexible hours and shifts, including weekends.
Preferred (Advantageous but Not Required)
-Previous experience working in a fuel station, retail, or customer service environment.
-Familiarity with fuel types and basic vehicle checks.
-Training or certificates in fire safety, first aid, or hazardous material handling.
-Ability to speak multiple South African languages.
Skills and Personal Attributes
-Customer Service Focus: A helpful and polite attitude with a strong desire to assist others.
-Reliability: Dependable, trustworthy, and always on time for assigned shifts.
-Attention to Detail: Ensures correct fuel dispensing and accurate money handling.
-Safety Awareness: Follows station protocols to minimize risks and respond appropriately to accidents or spills.
-Team Spirit: Works collaboratively with others, contributing to a positive and productive environment.
-Adaptability: Remains calm and effective in high-pressure or unexpected situations.
Career Development Opportunities
Shell is committed to empowering staff through upskilling and internal growth. Petrol Attendants who consistently show reliability, integrity, and initiative may be considered for:
-Forecourt Supervisor or Shift Leader positions.
-Cross-training in store operations, cashier roles, or logistics.
-Participation in Shell’s formal training and development programs, including customer service excellence and basic fire/safety certification.
Working at Shell offers more than just a job—it can be a stepping stone to a long-term career.
Compensation and Benefits
Remuneration is competitive and aligned with industry standards. Benefits may include:
-Basic monthly salary plus possible shift allowances or bonuses.
-Uniform and protective gear supplied.
-Access to on-site training, health and safety workshops.
-Opportunities for advancement within the Shell service station network.
Note: Benefits may vary slightly by location or franchise policies.
How to Apply:
APPLY HERE
FIND MORE RELATED JOBS!
APPLY HERE
APPLY HERE
APPLY HERE
Interested candidates must submit the following:
-A detailed CV with personal contact details and work history.
-A copy of their ID document.
-Any relevant certificates or references from previous employers (if available).
Applications may be submitted:
-In person at the Shell Garage with the station manager.
-Via email to the station’s recruitment address (if applicable).
-Or through the Shell job portal (if linked to a national recruitment platform).
Note: Only shortlisted candidates will be contacted. Applicants may be asked to complete a short interview and a practical assessment of customer service and forecourt knowledge.
Equal Opportunity Employer
Shell is an equal opportunity employer. We promote fairness and do not discriminate on the basis of race, gender, religion, disability, or background. All suitably qualified candidates are encouraged to apply.
Closing Statement
Being a Petrol Attendant at Shell is more than a job at the pump—it’s about being the face of a globally trusted brand, making a customer’s day more convenient, and ensuring our operations are safe, clean, and community-friendly.
If you are energetic, reliable, and passionate about customer service, we invite you to join the Shell family and be part of a team committed to excellence, progress, and purpose.